100% Money back if issue not resolved in maximum 30 days of receiving via same mode.
SMESHOPS will allow return of products in following cases:
- Wrong order (wrong size, colour, quantity or material related issues)
- Defective product,
- Damaged product, or
- Significantly different from the description given by the merchant
But we are not able to accept returns in following cases:
- Product is used/worn or altered
- Physical damage to the box or to the product
- If returned without original packaging and accessories
- If sealed package of branded products is open
In case of Return/Replacement, following conditions should satisfy:
- Product must be in its original condition
- Only unused, unaltered, unsoiled products will be accepted
- Brand packaging should be intact
- Replacements will be made if product is available on website
If you have received an incorrect product, damaged product, empty parcel, or if the product is not working after installation inform us at our email email@example.com within 48 hrs (no enquires will be entertained after 48 hrs of delivery). You can raise a return request by customer support:
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.
In case you want to cancel your order, you need to email at firstname.lastname@example.org at any point of time before order delivery. SMESHOPS may also want to cancel order under following scenarios:
- Product no longer available or temporarily out of stock
- Non-serviceable locations
- Restriction on quantity ordered
- Problems identified by our credit and fraud avoidance department
- Incomplete or inaccurate address
In case, customer opted for COD options, then before accepting order we require additional information from customer for verification. After verification, SMESHOPS can cancel order if there is any discrepancy in the information provided by customer.