MyOperator IVR and Business Software

MyOperator is a cloud-based call management system that provides solutions such as IVR,virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording,reports etc. for business.

Product Features:-

• Analytical reports: Analyse the details of the calls on your toll-free number. Get reports of your business call traffic using SMS and emails.
• Instant response: Make yourself available 24*7 for your all customers by setting up an IVR. Build a strong customer relationship by being approachable whenever they require.
• Web Access: Manage your calls real time and view the ongoing calls on your panel. Create and save notes of customer interaction and refer to them for future conversation.
• Multi-Agent login: Allow active users to login to your MyOperator account(s) using web or mobile app
• Dashboard: View call data of ongoing customer calls
• Add notes: Add important notes while having a real-time conversation with the customers
• Call Tracking: Get a single business number for your business and track all the calls on that number and get a detailed analysis of your business call volume.
• Block callers: With this feature, you can block unwanted callers
• Callers’ location: Trace the callers’ location just by tracking their number
• Call Recording: Record the customer calls that you receive on your virtual number. Refer to those recordings whenever required and understand customer preferences.
• Map Departments: Select multiple departments for your users to receive customer calls
• Professional IVR: Project a big brand image to your customer and stay available 24x7
• Welcome message: Greet callers with a professional voice along with your brand name
• Voicemail facility: Allow customers to record their queries when you are unable to attend their calls
• Sticky Agent: Give a personalized feel to a caller when he calls, by making him speak to the same agent repeatedly.
• Live Call Transfer: Transfer any ongoing call within the company without disconnecting
• API Integration: Integrate your existing CRM with MyOperator